FAQs

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions about Horlknives and our services. If you don’t find the information you’re looking for, please feel free to contact our customer support team for assistance.

Shipping FAQs

1. How long does it take to receive my order?

Processing time: 1–2 business days (Monday to Friday)

Delivery time: 3–7 business days (Monday to Friday)

Shipping fees: Standard shipping is free for all orders in UK

Order cut-off time: Monday to Friday at 5:00 PM (GMT) Greenwich Mean Time (London)

2. Do you offer international shipping?

Currently, Horlknives only ships to addresses within the United Kingdom. We do not offer international shipping at this time. 

3. How can I track my order?

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Tracking is available through our Track Your Order page.

Return and Refund FAQs

1. What is your return policy?

We accept returns within 30 days from the date of purchase for unused items in their original packaging. Some items, such as personalized or custom-made products, are non-returnable.

2. How do I initiate a return?

Email support@horlknives.com with your order number and reason for return. Photos may be requested for damaged or defective items. We will provide return instructions.

3. What is your refund process?

Refunds are issued to the original payment method. For eligible UK statutory cancellations, refunds are generally processed within 14 days of receiving the returned goods or proof of return, as applicable. Other eligible refunds are usually processed within 7 business days after inspection.

Payment FAQs

1. What payment methods do you accept?

Horlknives offers a variety of payment options to suit your preferences, including:

Credit & Debit Cards:

1. 1. Visa
   2. Mastercard
   3. American Express
   4. Maestro
   5. UnionPay
   6. Discover
   7. Diners Club

Buy Now, Pay Later:

1. 1. Klarna

Digital Wallets:

1. 1. Shop Pay
   2. Apple Pay
   3. Google Pay

2. Is my payment information secure?

We take the security of your payment information seriously. To ensure that your transaction is safe and protected, we use the latest SSL (Secure Sockets Layer) encryption technology. This ensures that all payment information is securely transmitted between your browser and our servers.

At no point does Horlknives store or have access to your full credit card details. All payments are processed through trusted third-party payment processors, ensuring that your sensitive data remains confidential and secure. 

3. Do you charge sales tax?

We are pleased to inform you that no additional taxes or fees will be charged to consumers for any goods purchased in our store. The price you see at checkout is the final price you pay, with no hidden costs.

How can I get in touch with Horlknives for support?

Don't hesitate to contact our customer support team for any queries or assistance. You can reach us via email at support@horlknives.com or by using the Contact page on our website.

Company name: DOMULES LTD

Address: 7 Coronation Road, Dephna House, London, NW10 7PQ, United Kingdom

Email: support@horlknives.com

Phone : +447735393796