Refund policy

Last updated: 2 October 2026

At Horlknives, we want you to shop with confidence. We offer a simple and transparent return process for orders shipped to the United Kingdom.

1. Return Period

We offer a 30-day voluntary return policy from delivery. UK customers also have a statutory 14-day cancellation right for most online purchases, with a further 14 days to return the goods.

2. Return Conditions

Items should be unused and returned with their original packaging and accessories where possible. Faulty, damaged or incorrectly described products remain covered by applicable consumer protection laws.

3. How to Request a Return

Email support@horlknives.com with your order number and reason for return. Photos may be requested for damaged or defective items. We will provide return instructions.

4. Return Shipping

Horlknives covers reasonable return shipping costs for faulty, damaged or incorrect items. For change-of-mind returns, customers are responsible for return shipping costs where legally permitted and properly disclosed before purchase.

5. Restocking Fees

No restocking fees apply to any return or exchange.

6. Refunds

Refunds are issued to the original payment method. For eligible UK statutory cancellations, refunds are generally processed within 14 days of receiving the returned goods or proof of return, as applicable. Other eligible refunds are usually processed within 7 business days after inspection.

7. Exchanges

We accept exchanges for eligible products within 30 days of delivery. If your requested replacement is in stock, we will dispatch it once your original item has been received and inspected.

Exchange items must meet the same condition requirements as returns.
If the new item has a different price, we’ll contact you before proceeding.
Return shipping costs for exchanges are covered by Horlknives only if the exchange is due to a defect or error on our part.

8. Order Cancellations

Orders may be cancelled before dispatch where possible. If an order has already shipped, eligible cancellation and return rights still apply.

9. Damaged or Lost Orders

Please notify us within 7 days of the estimated delivery date if your parcel has not arrived.
If your order is confirmed lost after investigation with the carrier, we will issue a replacement or full refund.
Orders not delivered within 60 days from shipment are considered lost.

10. Exceptions

Certain personalised or custom-made products may be excluded from change-of-mind cancellations where permitted by law. This does not remove your statutory rights for faulty or misdescribed goods.

11. Contact Information

Company name: DOMULES LTD

Address: 7 Coronation Road, Dephna House, London, NW10 7PQ, United Kingdom

Email: support@horlknives.com

Phone : +447735393796